sini.zip

1. No Refund Policy

All sales of digital products, services, and subscriptions from SINI.zip are final and non-refundable. Once a purchase is completed and payment is processed, no refunds will be issued under any circumstances.

2. Scope of Policy

This policy applies to all products and services offered by SINI.zip, including but not limited to:

• MAP.sini digital mapping services and subscriptions
• GOLD.sini precious metal trading alerts and services
• CRAFT.sini digital and physical handcrafted products
• Any other digital products, services, or subscriptions offered

3. Reasons for No Refunds

We maintain a strict no-refund policy for the following reasons:

• Digital Nature: Our products are primarily digital and cannot be "returned"
• Immediate Access: Purchases grant immediate access to content/services
• Intellectual Property: Digital products involve intellectual property rights
• Service Delivery: Services are rendered immediately upon purchase

4. Exceptions

The only potential exception to this policy would be in cases of:

• Duplicate charges due to technical errors
• Unauthorized purchases (subject to verification)

In such rare cases, please contact us immediately at support@sini.zip with detailed information about the transaction.

5. Customer Responsibility

It is the customer's responsibility to:

• Review product descriptions and features before purchasing
• Ensure system requirements are met for digital products
• Verify payment information before completing transactions
• Contact us with any questions before making a purchase

6. Dispute Resolution

If you believe there has been an error with your purchase, please contact our support team at support@sini.zip within 48 hours of your purchase. We will review your case and respond within 3 business days.

7. Changes to This Policy

We reserve the right to modify this refund policy at any time. Any changes will be effective immediately upon posting on this page. Your continued use of our services after any changes constitutes acceptance of the modified policy.

8. Contact Information

For questions about this refund policy, please contact:

Email: support@sini.zip

Business Hours: Monday-Friday, 9:00 AM - 5:00 PM (Malaysia Time)

We aim to respond to all inquiries within 2 business days.